工作職責(zé)：

1. 處理電話，郵件，接待來咨詢或整改的客戶，以及來訪的其他人員。為客戶提供產(chǎn)品和價格咨詢。
2. 處理在線訂單，跟進訂單到款情況。
3. 協(xié)助財務(wù)關(guān)閉已經(jīng)過期作廢的訂單。
4. 維持和客戶的協(xié)議，并取得總部的簽署。協(xié)議過期時負責(zé)更新。
5. 負責(zé)所有客戶樣品和實驗室相關(guān)物品的收寄工作。
6. 時常聯(lián)系客戶，為客戶介紹所有可能提供的服務(wù)，以此提高實驗室的銷售額； 跟蹤并報告每月、每季度的銷售額的變化情況。
7. 其他在員工能力范圍內(nèi)的上級安排的工作。

1. Primary contact window for customers includes, phone, email, setup meetings for consulting engagements or technical issues. Support Simplay Labs visitors’ schedule and building access as required. Provide overall customer support for pricing and product inquiries.
2. Process and close orders within online web base tool; reconcile payment issues with HQ revenue management team.
3. Work with accounts receivables to collect and close-out old inactive orders.
4. Maintain local ATC agreements and obtain approval for HQ; Follow-up on contract renewals as required.
5. Manage and maintain shipping/receiving records for all customer devices. (samples, production models, new purchased equipment along with calibration return and replacement items)
6. Drive Simplay labs revenue targets by making regular customer inquiries of new or future projects which can benefit from all of Simplay Labs services. Track and report revenue growth monthly/quarterly as compared to previous monthly/quarterly periods results.
7. Any other duties the employee may be instructed to carry out by the board of directions from time to time that are reasonably within the scope of the employee’s job position and work capabilities.