PURPOSE OF THE JOB  崗位目的:   
Responsible for TEL products’ service of customer accounts in Shanghai area
負責上海地區(qū)客戶的TEL產(chǎn)品售后服務
Manage and improve site FE operation efficiency.
管理和提高現(xiàn)場FE運作效率
Manage customer relationship and meet with customer satisfaction.
管理客戶關(guān)系，滿足客戶需求


ROLE  任務:
Lead the activity of service on TEL products (both for installation and sustaining).
領(lǐng)導TEL產(chǎn)品的售后服務(包括安裝和維護)
First contact of DAO (TES) with customers’ approaching and escalation issues’ handling.
作為和客戶接觸的第一道窗口，把握技術(shù)升級問題并加以對應。
Lead on site service P&L and FE skill-up.
引導現(xiàn)場服務P&L管理、提升FE的技能
Lead customer requirement and info collection (product plan, competition move, changes etc.).
了解客戶需求、收集信息(產(chǎn)品計劃、競爭對手動向把握等)。




KEY RESPONSIBILITY  工作內(nèi)容: 

1.Customer management  客戶管理: 
1st contact window for escalation and emergency requirements from customer.
有突發(fā)緊急時間時，作為客戶的第一聯(lián)絡窗口。
Host as regular meeting with customer, ARs’ summary/analysis and feedback with official report.
主持與客戶的例會，總結(jié)分析賬款回收情況并反映在報告中。
Build solid relationship with customer manager level.
與客戶的經(jīng)理層建立穩(wěn)定的合作關(guān)系。

2.FE operation efficiency  FE日常運作:
Coordinator of BU service and customer for manpower arrangement and dispatch.
安排、調(diào)度人員，協(xié)調(diào)BU與客戶
Site issue close ratio and tool quality enhancement monitoring which feedback from factory.
提升現(xiàn)場事務處理比率，并根據(jù)工廠反饋監(jiān)控并提升Tool質(zhì)量
Site mission set and service P&L manage which includes post sales.
設定現(xiàn)場工作任務、管理Service P&L，包括售后服務。
WDS and FE working hour analysis.
分析WDS和FE工時
FE skill-up progress interview/evaluation and target adjusting if need.
有需要時與FE進行面談(提升技能)、調(diào)整評估目標

3.Site safety  現(xiàn)場安全:
Attend periodic safety meeting of customer.
定期參加客戶安全會議。
WW accident information sharing with site FE.
與現(xiàn)場FE分享WW事故信息
KYM and SMBWA analyze and prevention plan execute.
對KYM及SMBWA進行分析，并執(zhí)行預防計劃
 

REQUIREMENTS  任職要求:

1.Background 背景
Solid equipment knowledge of logic/memory on semiconductors, strong engineering background.
具備扎實的半導體邏輯/存儲設備方面的知識，工科背景。
Good communication with different levels of customers, strong verbal and written skills.
與不同層次的客戶有良好的溝通能力，較強的口頭和書面表達能力。
More than 5 years’ experience on semiconductors and good business sense.
至少5年的半導體行業(yè)經(jīng)驗，并具有商業(yè)意識。
Capable for program/project set up and execution monitoring
能夠進行項目啟動并落實。
2.Capability 能力
Excellent Customer Relationship Skills, Understands the customer technology requirements
具備優(yōu)秀的客戶關(guān)系技巧，了解客戶技術(shù)要求。
Proven organizational skills to align multiple stakeholders, internal and external
具備組織能力，使公司內(nèi)部及外部的利益相關(guān)者能保持一致。
Excellent communication and Presentation Skills.  Ability to explain complex technology in simple terms.
優(yōu)秀的溝通和表達能力。能夠用簡單的語言解釋復雜的技術(shù)。
Ability to work independently; self-motivated.
獨立工作能力;自我激勵。


WORKING CONDITIONS 工作條件:
Able to meet travel requirements as necessary- around ~20%
能接受20%左右的出差。